Shipping, Returns & Duties

UK
FREE! on a tracked 48 hour (business days) delivery service
Express next day delivery shipping is available for a discounted £4.95

Europe
International Tracked
Discounted £4.95
(3-7 business days)

Rest of the World
International Tracked
Discounted £9.95
(5-10 business days, depending on destination)

If you are an international customer and wish to have quicker delivery, contact us and we will see what we can do!

Returns
We really appreciate your custom and want you to be happy with your purchase.  We hope you will wear your jewellery with pride, knowing that you have directly helped disadvantaged children rize out of poverty.

Please take a look at our jewellery sizing page to make sure the item you are buying is the length you are looking for (necklaces) or will fit your finger properly (rings). 

If you are not happy with the item you have bought, contact us by email within 14 days of receiving the item and we will work with you to try and make it right.  If after emailing us we have asked you to send the item back, please make sure you adhere to the following:

Return the jewellery in the original condition it was sent and in the packaging you received the item in. Packages must be post marked within 14 days of you receiving it, when you send your return request email. Include your jewellery purchase invoice in your returns package (which would have been emailed to you), or attach it on your return request email.

If you are due a refund, it will be processed within 3 business days.  Please note your bank may take up to 7 working days to process the refund. Original and return shipping charges are not refundable, unless there are circumstances that are our responsibility. We are not liable for lost returns.  As our jewellery is made of precious metals, it is highly advisable to return items on a trackable shipping service. Make sure you keep your tracking number on the receipt the mailing office gives you.

If you have any further questions on returns please email us.

Customs Duties and Import VAT
You may be charged customs duties and import VAT within your country.  Please be aware that these charges are calculated at your countries importing point and are out of our control.  Customs duties and VAT differs immensely from country to country.  Customers in some countries, for example the US and Australia, are able to import items at quite a high value before any duties are charged.  In other countries, duties and VAT are due on quite a low value of goods. Most countries have customs duties and VAT information online through local government websites.  

We wish we could digest customs fees on behalf of all our customers, however with our costs, including high jewellery plating costs, importation costs from India and ensuring our charities receive the 10% donation from each sale, it would make it impossible for us to function as a business.  Going forward, we do hope this is something we can look at in the future.  Thank you for your understanding. 

back to shop